‘Digital Eavesdropping’: Unilever Looks to Exploit Vaseline’s Viral TikTok Trend.
First identified over 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline might not appear as an clear candidate for social media algorithms.
However, its rise as a TikTok talking point has positioned it at the vanguard of an marketing transformation, where major corporations are allocating substantial funds to content creators and devoting less capital to advertising goods in traditional media.
The Path from Petroleum to Platforms
First created commercially in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers using on their skin with a residue from oil extraction. Today, a spree of amateur-created clips have documented the product’s widespread use in “practical tricks”.
Hailed as a fix for dirty sneakers or extending perfume longevity, and also a remedy for creaky hinges. Users have even applied it to combat the nuisance of chip seasoning clinging to fingers.
Harnessing the Hype
Detecting the product’s new life online, executives at the multinational enhanced the tricks by tasking their in-house experts with verification and providing creators with the outcome data.
Claims that Vaseline reduced the sensation of spicy food on lips were given the thumbs up. This was also the case for ideas it could extend fragrance and revive leather bags. Claims that it would whiten teeth or lengthen eyelashes were refuted.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have dominated Unilever’s advertising drive. But the Vaseline phenomenon has persuaded leaders to turbocharge spending on content creators.
This observation of social channels to shape commercial tactics has been dubbed “social listening”. The company's chief executive, recently appointed, has indicated the goal is to spend 50% of its massive marketing spend on digital creator content.
Adapting to New Consumer Habits
Selina Sykes, who is spearheading the social media effort, said the company was merely adjusting to novel methods of connecting with customers. She said participating on platforms “without dampening the fun” was paramount.
“What is the key to genuine brand integration? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and sharing usage tips.
“We are witnessing a departure from a one-to-many model, where we would just send out ads … Now it’s many conversations, many communities. The evolution of platform algorithms means that these audiences appear specific, however, they are large.
“Having your brand advocated by other people, talked about by other people, that is how you can build trust and relevance. Content makers are key. We’re really scaling this advocacy model.”
A Seismic Media Shift
The approach indicates seismic changes taking place in media consumption, with younger consumers allocating more attention to social media platforms than television, magazines or radio.
The transition is visible in falling revenues for broadcast and newspaper ads. Within the United Kingdom, ad revenues for leading TV channels have fallen by more than £600m in inflation-adjusted terms since 2019.
The Rise of the Creator Economy
It also reflects a media convergence as brands effectively act as media producers, collaborating with numerous influencers to boost their products.
An industry expert from a leading agency said: “Naturally, an exodus of attention from conventional channels and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are consuming linear broadcasts or printed matter.
“Numerous corporations inform us audiences believe endorsements from the creators they engage with compared to commercial messages. That’s a consistent trend.”
He noted companies can reduce costs by targeting content creators over expensive broadcast campaigns, which also enables easier content adjustment to gauge performance.
This strategy is expanding. Marketing investment on the creator economy is rising at quadruple the rate than the broader media sector. In the US, it has increased by over 100% since 2021 and is forecast to attain substantial figures in 2025.
TV's Lasting Role
Regardless of the massive shift, industry figures said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to frame public debate.
The executive noted: “One of the highest return-on-investment media opportunities is still the Super Bowl. It's not a matter of networks declaring: ‘Our relevance has faded.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”